Contents
1. Information We Collect
We may collect the following personal information when you use our services:
- Contact information: Email address (used to deliver your QR code)
- Payment information: Credit card details (encrypted and processed by Stripe — we do not store card data)
- Device information: Device type, operating system, and device identifiers such as IMEI
- Usage data: Data consumption and connection history
- Access logs: IP address, browser type, and pages visited
2. How We Use Your Information
We use collected information for the following purposes:
- Providing, managing, and improving our eSIM service
- Delivering QR codes and supporting eSIM activation
- Providing customer support
- Processing and confirming payments
- Preventing fraud and ensuring security
- Sending important service-related notices
- Analyzing usage statistics to improve service quality
We will not use your personal information for any purpose beyond those listed above without your prior consent.
3. Sharing Your Information
We do not share your personal information with third parties except in the following cases:
- With your consent
- With service providers necessary for delivering our services (e.g., Stripe for payment processing)
- When required by law
- When necessary to protect the life, safety, or property of individuals
- Stripe, Inc. (payment processing)
- Telecom carrier partners (eSIM network delivery)
- Email delivery services (QR code distribution)
4. Cookies
Our website uses cookies to improve your experience. Cookies are used for the following purposes:
- Site usage analytics (e.g., Google Analytics)
- Session management
- Saving user preferences
You may disable cookies through your browser settings, though some features of the site may not function correctly as a result.
5. Data Storage & Security
We store your personal information with appropriate security measures in place. We use SSL/TLS encrypted communications and implement technical and organizational safeguards to prevent unauthorized access, alteration, or data leaks.
Personal data is retained only for as long as necessary to provide the service and will be deleted promptly once no longer needed.
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request to view the personal data we hold about you
- Correction / Deletion: Request correction or deletion of inaccurate data
- Restriction of use: Request that we stop using your personal data
To exercise any of these rights, please contact us using the details below.
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. Please review the privacy policy of any third-party site you visit.
8. Changes to This Policy
We may update this Privacy Policy at any time without prior notice. If significant changes are made, we will notify you via our website or by email. Continued use of the service after changes are posted constitutes acceptance of the revised policy.
9. Contact Us
If you have any questions or requests regarding the handling of your personal data, please contact us:
📧 Email: support@Getjapanesim.com
💬 WhatsApp: Contact our support team directly
⏰ Available: 24 hours a day, 7 days a week